The Government of Ghana is implementing the Transport Sector Improvement Project (TSIP) with a credit facility from the International Development Association (IDA) with the aim of improving the management of the transport sector, including the road asset management of selected classified road networks in selected regions in northern Ghana. The areas are Atebubu-Amantin Municipality of the Bono East Region; Tatale, Zabzugu and Mion districts as well as the Yendi municipality and Tamale Metropolitan area of the Northern Region.

For a successful execution and to minimize negative social effects of the project on residents in the project areas, the Ministry of Roads and Highways engaged the services of Savana Signatures to carry out sensitization on project related issues, implement the project’s Grievance Redress Mechanism (GRM) and the Gender-Based Violence (GBV) framework within the project’s catchment areas.

Our Role

• Operationalize the project’s computer based Grievance Redress Mechanism (GRM); 

•  Carry out information dissemination and create awareness about the project among affected communities; and  

• Assist in implementing the project Grievance Redress Mechanism/Gender-Based Violence framework  

• Institutionalize a framework for documenting and managing all project related complaints in line with the project’s GRM procedures (supported by the project’s computer based GRM) and Gender Based Violence (GBV)/Sexual Exploitation and Abuse (SEA) framework;   

• Deliver communication and public information dissemination/sensitization on the GRM and GBV/SEA framework; 

• Organise varied forms of training programmes for staff of Ministry of Roads and Highways /Ghana Highways Authority/Department of Feeder Roads and other project actors (interest groups and committees) at the district and community levels.

Highlights

• Savana Signatures is successfully implementing 3 tollfree numbers in the project areas to receive all project related complaints, especially sexual and gender-based related issues for redress.

• Instituted other complaints collection mechanisms to ensure no grievance falls through. These include the setup of 4 offices in Atebubu-Amantin, Zabzugu, Yendi and Mion, and the provision of grievance collection boxes across the project communities within the 6 project districts.

• Trained and inaugurated local GRM actors to engage communities on information dissemination with regards to the project and gather complaints from project-affected persons for resolution. 

• Engaging 76 Community Focal Persons and constituted 5 MMDA Grievance Committees made up of District level local government leaderships.

• Trained the workforces of the 3 construction entities on Lot-1 (Tatale-Sanguli and Zabzugu) and Lot-2 (Yendi, Mion) and Package 3 in Atebubu-Amantin.